Shipping policy

This policy covers shipping for physical products purchased from archvillaingames.com, including miniatures, dice, print books, and other tangible goods. Digital products (STL files and other downloadable content) are delivered electronically and are not subject to shipping — see the "Digital Products" section below.

Order Processing Time

Processing time is the time it takes us to prepare and pack your order before it ships — this is separate from transit time (how long the carrier takes to deliver it).

  • In-stock items: Orders typically leave our workshop within 3–7 business days of purchase.
  • Kickstarter and pre-order items: Crowdfunding campaigns and pre-order products are fulfilled according to the production and shipping timeline announced for that specific campaign. These timelines are shared on the campaign page and via backer updates and can run from several weeks to several months, depending on manufacturing, casting, and quality-control schedules.
  • Mixed orders: If your order combines in-stock items with a pre-order or Kickstarter reward, the entire order will generally ship together once all items are ready, unless we notify you that it will be split into multiple shipments.

Processing times may be extended during high-volume periods (campaign fulfillment waves, holidays, new releases). We'll post updates on the site or contact you directly if a delay affects your order.

Shipping Destinations & Rates

We ship worldwide. Shipping costs are calculated automatically at checkout based on your delivery address, the weight/dimensions of your order, and the carrier options available for your region. You'll see the exact shipping cost before you complete your purchase — no surprise fees at checkout.

Available carriers and service levels vary by destination and will be presented as options during checkout.

International Orders — Customs, Duties & Taxes

For orders shipped outside our home country, your shipment may be subject to import duties, taxes, and customs clearance fees imposed by your country's government. These charges are the responsibility of the customer and are not included in the item price or shipping cost calculated at checkout.

Customs policies vary widely by country — we recommend checking with your local customs office for more information before ordering if you want to know costs in advance. We are not able to mark international shipments as "gifts" or falsify their declared value to reduce these charges.

Delivery times for international orders can also be affected by customs processing and are generally outside of our control.

Digital Products (STL Files & Downloads)

STL files, PDFs, and other digital content are not physical goods and are not shipped. They are delivered electronically — typically as an immediate download link or via access to your account/order page after purchase (or, for crowdfunding rewards, via the delivery method specified for that campaign, such as a pledge manager or download portal). There is no shipping cost associated with digital-only orders.

If your order contains both physical and digital items, your digital content will be available for download right away, while the physical portion follows the processing and shipping timelines above.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information where available. Tracking visibility can vary by destination and carrier — some international services offer limited tracking once the package leaves the country of origin.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered incorrectly due to an inaccurate or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us right away and we'll do our best to correct it before the order ships — we can't guarantee changes once an order has entered fulfillment.

Lost, Damaged, or Delayed Packages

  • Damaged in transit: If your order arrives damaged, contact us with photos of the damaged item(s) and packaging as soon as possible so we can arrange a replacement or resolution.
  • Lost packages: If tracking shows no movement for an extended period or your package appears lost, reach out to us and we'll work with the carrier and with you to investigate.
  • Delays: Occasionally, weather, customs, carrier disruptions, or high-volume periods cause delays beyond our estimated timelines. We appreciate your patience and will help track down any shipment that seems significantly overdue.

Questions?

If you have any questions about an order's shipping status or this policy, please reach out through our contact page or Discord community, and we'll be happy to help.